Privacy Policy
Our Voice respects the privacy and personal data of its users, customers and partners, and is committed to ensuring that your personal data is protected in accordance with the highest industry standards.
This privacy policy is drawn up on the basis of article 415 appearing in the fifth of law n°2017-20 of April 20, 2018 on the Digital Code in the Republic of Benin and amended by law 2020-35 of April 06, 2021, relating to the protection of Personal Data.
Our Voice recognizes the importance of the confidentiality and security of the personal data of its customers, users and partners. Safeguarding the trust of customers and partners, and the confidentiality of personal data provided to Our Voice, remains a fundamental objective. We believe it is important to make our customers understand how information is collected, used and shared at Our Voice and the safeguards in place against unauthorized access and use.
No data transmitted via our site may be viewed by unauthorized third parties. Our Voice takes every precaution to protect the security of this data, and in particular to prevent it from being deformed, altered or damaged.
1. Definitions
Personal data : Any information relating to a natural or legal person who is identified or can be identified, directly or indirectly, by reference to an identification number or to one or more elements that are specific to that person.
User : Any natural person of legal age (private individual or professional), or any legal entity, using the services offered on the site. app.getourvoice.com.
2. Data controller
The person responsible for processing your Personal Data is : Our Voice
Contact :
E-mail address : support@getourvoice.com.
3. Personal data collected and disseminated
Our Voice may collect personal data relating to the user, in particular when :
- Site navigation
- Creating an account
- Document creation
- Payment for a service
- A request for information or contact
- Writing a commentary
The information likely to be collected by Our Voice is that relating to the User's identity, postal and/or e-mail address, credit card number or connection data. This may include, but is not limited to, your name, e-mail address, telephone number, date of birth, gender, home address, as well as other personal information from our system database and as part of your account creation on the Our Voice platform, cookies, IP address, mobile devices and advertising identifiers, browser version, operating system type and version, mobile network information, device settings and software data, device IDs and other messages, including information obtained from third parties, to associate accounts and/or devices with you.
We will only collect, process and store your personal data with your express permission, unless legally required to do so, and we will only use this information for the legal or contractual purposes for which it is required.
4. Use of your data
All personal data collected by Our Voice is mandatory and/or necessary in order to benefit from the services offered by Our Voice. All data collected is in accordance with the purpose(s) pursued.
We use the necessary data in the following ways and for the following purposes: :
- Provide the requested service
- Assisting customers
- Investigate, respond to and resolve complaints and service issues
- Monitoring service providers
- Collecting complaints
If required by law or if we believe it is necessary, we may use your data (including your communications) for security purposes or to investigate possible fraud or other violations of our terms of use or this privacy policy and/or if we intend to harm our members, visitors or third parties.
5. Recipients of Personal Data
The personal data of Users processed by Our Voice is not transferred to any third parties.
Only Our Voice is the recipient of Users' personal data in accordance with the purposes set out in this policy.
- Legitimacy of the Storage of Personal Data
The user's personal data is stored until it is deleted at the user's request or by the company.
Our Voice will keep a record of the operations performed in its computer systems and under reasonable security conditions in accordance with the provisions of Law No. 2007-20 of August 20, 2007 on the protection of personal data, which establishes the principles and rules relating to the protection of personal data in Benin, including the collection, processing, and storage of such data, and Law No. 2017-20 of April 27, 2018 on the fight against cybercrime in Benin, which deals with cybercrime-related offenses and contains provisions relating to the storage of evidence of operations. These laws provide a legal framework for the protection of personal data and the fight against cybercrime in Benin. It is recommended to consult the official texts of the laws and seek legal advice for a comprehensive and accurate understanding of the legal provisions regarding the storage of evidence of operations for a communication platform in Benin.
For more information regarding the duration and storage, you can contact us at the following email address: support@getourvoice.com.
- Security and Storage of Personal Data
We strive to maintain a level of security appropriate to the risk associated with the processing of personal data. Within Our Voice, we take organizational, technical, and administrative measures to prevent unauthorized access to your personal data, as well as their destruction, loss, alteration, or misuse. Only employees who need access to your personal data to carry out their professional tasks have access to it. Unfortunately, it is impossible to guarantee that any data storage or transmission system is 100% secure. If you have reason to believe that the interactions you have with us are no longer secure (e.g., if you believe that the security of your account has been compromised), please contact us immediately.
If you are a user of Our Voice, we will keep your personal data for the duration of the service contract between you and us. We will retain your personal data after we have ceased to provide you with services, even if you choose to close your Our Voice account, to the extent necessary to comply with our legal and regulatory obligations and for monitoring, prevention, and detection of fraud as specified in Section III.
We also retain your personal data to comply with our tax, accounting, and financial obligations, when our contractual commitments to our financial partners or regulators require it, and when data retention is prescribed by the payment methods we support. When we retain data, we do so in accordance with the applicable limitation periods and retention obligations prescribed by the applicable law.
6. Consent to Communication and Processing
We will contact you by email, short message services (SMS), phone call, or other means through our services, including text messages and push notifications. We will send you messages about the availability of our services, security, or other service-related issues. We also send messages about how to use the services and network updates.
When you use or interact with our services, you consent to the processing, sharing, transfer, and use of your information as indicated in this privacy policy. Our Voice will strive to comply with all applicable data protection and privacy regulations. As part of any sharing arrangements, Our Voice requires its service providers and current and future marketing partners to maintain this information in strict compliance with personal data protection rules and prohibits them from disclosing this information to anyone else for other purposes.
We do not share, and will not share, customer information with non-financial companies for them to market their products and services to our customers. We do not disclose any non-public personal information about our customers to other third parties unless permitted or required by law.
By using our products and services, you consent to us transferring your information to countries outside your local jurisdiction, if necessary, for security purposes, for legitimate business purposes of Our Voice as defined in our privacy policy. We are committed to ensuring the protection of your information and implementing security safeguards in accordance with applicable law.
7. Rights of Individuals Regarding Data Processing
The User has the following rights: :
- the right to access the information collected by Our Voice
- the right to query Our Voice about their data
- the right to modify their data
- the right to rectify incorrect data
- the right to data portability
- the right to object to the processing of their data for legitimate reasons
To exercise these rights, it is the responsibility of the user to send a message to the following address: support@getourvoice.com or send a letter to the registered office of the company Our Voice located in Agla district, Cotonou, Republic of Benin.
- Complaints
You have the right to file a complaint with the Personal Data Protection Authority. The complaint can be:
- Filed at the institution's headquarters, Rue 6.076 Aidjedo Cotonou
- Sent by email to the following address: contact@apdp.bj
- Use of Cookies
Our Voice informs the user that it may use cookies. The user expressly accepts the use of cookies by continuing to browse the site.
A cookie is a text file that may be saved on a device when accessing an online service using browsing software. A cookie file allows its issuer, during its validity period, to recognize the device concerned whenever that device accesses digital content containing cookies from the same issuer.
Rights of Individuals Regarding Data Processing :
- Establishing statistics and volumes of attendance and use of various elements comprising our Site, enabling us to improve the configuration, interest, design, and ergonomics of our services;
- Adapting the presentation of our site to the display preferences of your device (language used, display resolution, operating system used, etc.) during your visits to our site, according to the hardware and software for viewing or reading that your device has;
- Remembering information about products, services, or information that you have chosen on our Site
- You can configure your browsing software at any time to allow cookies to be saved on your device or, conversely, to reject them (either systematically or depending on their issuer). You can also configure your browsing software to prompt you to accept or reject cookies on a case-by-case basis before a cookie is saved to your device.
Attention: any settings you may make could modify your internet browsing and your conditions of access to certain services requiring the use of cookies.
For cookie management and your choices, the configuration of each browser (Internet Explorer, Firefox, Safari, Edge, Google Chrome) is different. It is described in the help menu of your browser, which will enable you to know how to modify your cookie preferences.
- Updates to the Privacy Policy
The parties agree that Our Voice has the right to make modifications to this privacy policy from time to time, particularly for technical, financial, compliance, or security reasons, to incorporate new services or updates, or to reflect changes affecting our practices regarding the processing of personal data or applicable laws. All changes take effect when we publish the revised privacy policy on the Our Voice website. A notification will be sent for you to review the new policy in effect. This notification serves as information and relieves Our Voice of any liability arising from the user's ignorance.
Our Voice processes all of its users' data in accordance with this privacy policy and the legal provisions contained in the relevant national legislation.
If you have any questions about this privacy policy or a data breach incident you wish to report, please contact us by e-mail at support@getourvoice.com.